CHAPTER 4 : MEASURING THE SUCCESS OF STRATEGIC INITATIVES

Learning Outcomes

• Define metrics and describe the relationship between efficiency IT metrics and effectiveness IT metrics.
• Explain why a business would use metrics to measure the success of strategic initiatives.

DEFINITION OF METRICS

Metrics is a measurement by which is efficiency, performance, progress or quality of a plan, process or product can be assessed.

EFFICIENCY AND EFFECTIVENESS

BENCHMARKING

A process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance.

INTERRELATIONSHIP OF EFFICIENCY AND EFFECTIVENESS IT METRICS

Efficiency IT metrics focus on technology and include :

Effectiveness IT metrics focus on an organization's goals, strategies and objectives and include :

METRICS FOR STRATEGIC INITIATIVES